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Senior Operations Manager


United Kingdom, United Kingdom


Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

As our business continues to grow across the UK we are now looking to hire an experienced Senior Operations Manager for Amazon Logistics.

With the responsibility for optimizing our transportation and delivery network across Scotland, this is a hugely exciting time to be joining the Amazon business.

As a Senior Operations Manager for your site, you will play a critical role in the leadership of all front-line operations.

Managing a large delivery stations you will be responsible for the effective running of those stations in terms of setting and achieving a number of defined metrics around customer service, health and safety, quality and productivity.

You will strive to continuously improve the efficiency of the processes you manage, and instill a culture of best-practice, safety and customer-focused obsession within your teams.

· Provide innovation in developing long term strategies to ensure that the Amazon Logistics operating model is flexible and agile to meet future customer demands.
· Introduce new and innovative ways of managing the delivery network (included but not limited to utilization of different transport models, different delivery network models, new sources and innovative models for workforce planning)
· Responsible for setting operational goals and metrics for up to 10 delivery stations across three shifts over 24/7 operation, whilst working with the senior leadership team, to regularly review delivery station performance levels to continuously improve strategies to make both long term and tactical business decisions
· Manage and drive the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan
· Manage a large team (typically the total workforce size from all sources will be over 3,000 people) across multi sites, within an extremely fast-paced/time-critical and demanding environment. (Typically a team will consist of workforces from a variety of sources including permanent/temporary and contract labour)
· Create, lead, engage with and direct a workforce to drive enhanced performance through the business people agenda. This will include at all levels of the business - safety of our people, employee engagement, performance leadership, talent & succession and training & development
· Implement change and/or develop new processes as required to provide ability to better service Amazon customers, reducing cost whilst looking to serve and improve contribution
· Set requirements and expectations for Delivery Station Managers, Operation Managers and Shift Managers
· Take proactive steps to ensure that best practices are introduced to the network in the form of standard work and that these are shared and implemented across all locations in the network
· Work with key business partners such as Transport & Sort, ISP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to deliver the operating plan and to secure required support and resources for projects and initiatives


You will an experienced Senior Operations professional ideally with extensive experience within the logistics, transport, manufacturing, retail, production, FMCG or distribution industry.

Paramount will be your ability to demonstrate a proven track record at a senior level, managing multi-site locations and operations, including either upsizing or downsizing a business

Wider experience and attributes should include:
· Goal driven, target orientated, with the ability to step back and look at the bigger picture, you will also be able to manage ambiguity with your sleeves rolled up, and thrive in a truly innovative and complex business environment.
· Proven strong track record of team leadership within a large scale rapid and process driven environment – must have end to end process management experience
· Proven ability to problem solve with strong analytical skills
· Excellent communication skills (English written and verbally)
· High dependability – be there to manage department – and able to use initiative
· Flexibility to manage a business that can operate 24/7 (including holidays)
· Demonstrate the ability to manage, motivate, and influence work behaviors through exceptional people skills and leadership


· Ideally you will have experience of lean manufacturing techniques
· Ideally you will have experience of managing 3rd party contract resource arrangements on a large/national scale.

About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units, we offer a whole host of other benefits, including an employee discount.


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