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Operations & HR Administrator - 6 month FTC


Birmingham, United Kingdom


The successful applicant will be working to support the Site lead and HR Team with the below tasks allowing them to maximise their time with their teams and focus on the process eliminating abnormalities. The successful candidate will gain exposure and learn about Amazon systems, build effective working relationships with teams across the FC and provide invaluable support to the HR Team.

Tasks & Responsibilities:

- MyTime

Clearing exceptions, updating schedules ensuring data accuracy on tool

Clearing MyTime on a daily basis.

Monitoring MyTime data to monitor attendance and timekeeping of associates. Updating point’s data on associates.

Follow up on points with Agency to ensure appropriate action is taken,

Providing MyTime reports to management, if requested.

- Return to Work

Updating returning associates to work on important briefings they may have missed due to absence

RTW related admin; filing forms, chasing managers to complete RTW interviews on the day of return.

Managing a RTW tracker

Managing escalations to Occupational Health where applicable.

- New Joiner support

Helping new joiners with IT set up and trouble ticketing induction.

Arranging ID cards

Helping new joiners with frequently used Amazon systems such as trouble ticketing, time-off, Kronos etc.

Probation review management and follow up with site leadership for compliance.

- Ticket System Management

Tracking on trouble tickets for site recruitment requests.

Publishing reports on a weekly basis.

- Agency Relations

Provide support to agency supervisors in understanding Amazon systems and policies

Help agency supervisors conduct associate engagement activities

Maintaining point’s data and challenging agency decision making.

Escalate agency where necessary.

Organise agency permissions.

- Managerial Support

Collating HR metric data for site leaders that they require.

Raising PRs for any stationery, equipment, and consumables such as water, tea, coffee etc.

Admin support to site leads on an adhoc basis

General upkeep and administration of the premises.

- HR Administration

Dealing with Associate pay queries

Handling holiday queries, requesting breakdowns from the Payroll department

Processing Extended Leave requests, handling travel documents and liaising with the Payroll team

Collating weekly work hours for agency workers, validation and raising PR in time to ensure timely payment to agency.

Collating and Inputting work eligibility documents to MyDocs

Coordinating appointments with Alere and attendance at drug and alcohol sessions. Filing reports and highlighting to HRBP any positive reports.

Registering newly converted associates for Accurate Background Checks

Processing benefit forms for employees

Own the trouble ticket system and follow up promptly.

- HR Engagement

Support agencies and site leads with planning and implementation of HR engagement activities including HR Notice boards, Birthday roundtables, All hands etc.

Associate engagement framework collating the monthly report for site.

VOA – following up on procurement / administrative action points. Laisoning with security / facilities teams.

Encouraging VOA participation and use for their sites.

Inputting VOA data on SharePoint tool for across network visibility.

Maintain HR Notice board as a communication medium for existing and new policies and initiatives.

Supporting connections champion role with engagement on site.

Provide and assign proxy in your absence with clear handover before any period of leave.

- Peoplesoft

Make changes on people soft such as manager mapping and shift changes.

- Performance management

Own and produce data as required through use of the performance tool

- Procurement

Procurement requests are made on time, followed up and escalated as applicable. With no impact to site operations.

- Reporting

Ownership of HR metrics

Audits ownership of site data and communication where applicable

Any other reports required on an adhoc basis.


Qualities, Skills & Attributes

·Split time between your sites on a monthly basis. Walk and work from the floor. Showing visibility of HR. 3 out of 5 days on the floor Wed, Thurs and Fri.
·Ensure the HR Gemba walk is completed once per week in your sites, ensuring our working environment is safe and facilities are in working order for associates.
·Plan one engagement session with site leadership and PMP bi-weekly as we head towards peak. Share photos with the HR team to drive engagement. Use the engagement framework to guide you.
·Support local ER issues on site where applicable offering and reaching out for advice and support where necessary.
·Discretion and reliability, ability to handle sensitive and personal information professionally and confidentially
·Confident and experienced in use of PC, including Microsoft Office Suite.


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