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BEMS / HVAC Remote Technical Support

Schneider Electric

England-Warrington, United Kingdom

The main role as a Remote Support Analyst is to primarily provide 1st line remote technical support for contracted customers on a variety of Building Energy Management Systems (BEMS). The role focuses on alarm monitoring and investigation services with remote fix where possible to sustain and promote first time fix rate for our connected customers.

The role primarily entails working on sophisticated heating, ventilating and air conditioning (HVAC) controls, via the Building Energy Management Systems. The aim, to minimise system downtime through; remote online diagnostics of problems; rectification / escalation; and communicating solutions effectively to the customer.

As a Remote Support Analyst you will work as part of a close knit technical team where everyday is different. Daily activities are changing regularly, duties will include, Remote Alarm Monitoring, rectification, escalation, 1st line helpdesk support, Call logging to maintaining accurate records, generating analytical / management reports for customers and liaising with personnel at all levels including; customers, administration team, account/regional managers , other engineers.

This role is shift based covering days and afternoons on a 4 on 4 off shift pattern with. You will work a 37.5 hour week with a requirement to do some overtime.

This is an entry level position with great opportunity to develop and strengthen your experience and power your career in the industry! You will be joining an international, dynamic and responsible company, that fosters the development of all its people around the world!

To be successful in this role knowledge / experience of the following in similar position would be preferable:

- A genuine interest in engineering and technology
- an understanding of HVAC and Building Services Applications,
- an understanding of IT, networks and programming,
- ability to apply engineering principles to diagnose, identify and rectify faults,

The role encompasses continuous training to ensure we are up to date on all systems that we provide support for, so a behaviour to utilising time effectively to learn all aspects of the software / hardware is essential.

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.


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