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French Speaking Customer Service Advisor

Diageo

Budapest, Hungary

External Job Description

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.
Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.
Diageo Business Services have been operating in the heart of Budapest for 15 years and provide added value for the company on a global level in the area of Finance, HR, Commercial Support, IT, Treasury and Business Intelligence.

The taste:

The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

How to serve:

• Order lifecycle management (from order receipt, through order entry to delivery / returns / refusals management)
• Maximising customer satisfaction level and order entry accuracy
• Building strong relationship with customers, sales and logistics functions
• Timely handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Ensuring that Diageo is considered the best Customer Service provider of our partners
• Reporting (daily, weekly and monthly reports)
• Continuously improve the customer service process
• Actively promote the CARM/Control agenda
• Manage issue resolution for respective sales organisation(s)
• Continuously support system and process improvement initiatives
• Support other OTC functions and processing activities (billing, clearing, customer spend processing)
• Any other tasks requested by line manager

Ingredients:

• Excellent customer service attitude
• Fluent French language knowledge
• Solid English language skills – company language

• Excellent interpersonal and communication skills
• Strong MS Office knowledge

Desirable
• College or university Degree
• System skills (SAP knowledge)

Cherry on top:

Easy to reach downtown location
We live our values and colour our lives
Opportunity to climb up on the career ladder
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Our unique brands are available in our staff shop.


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