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Head of Global Comm Desk (NY)


New York, United States of America

Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Duties and Qualifications
Head of Global Communications Desk (NY)


The Head of Global Communications Desk (New York) leads the work of the Desk, engaging on a daily basis with the Director and staff of UNHCR's New York Office for expert input and reporting to the Chief of Section (News & Media) in Geneva. As head of an "integrated" communications desk comprising experts in digital engagement, goodwill ambassador programmes, multimedia content production and media relations, she/he is also expected to maintain close relations with the various parent units in the Division of External Relations. The position is among the most senior in UNHCR's global communications network, reflecting the expectation that the incumbent would play a prominent role in defining the strategic objectives of the Desk and in advancing UNHCR's global communications agenda, especially in Americas time zones. The Head of Desk is expected to maintain strong working and coordination links with country and regional offices including the Regional Office Washington, the Canada Office, and UNHCR's communications entities in Latin America.


- A programme of regular, high quality, high-impact communications outputs from the Desk is established and maintained.
- Successful establishment in New York of an effective, professional, responsive UNHCR global communications team serving the needs of UNHCR and its key communications stakeholders including media, social media, private sector and others.
- UNHCR's global media relationships with Digital and Media partners in New York and elsewhere in the Americas are strengthened, including broadcasters, major online and social platforms, international and reginal news agencies and newspapers, and others.
- UNHCR's leadership, authority and positioning relating to matters under its mandate is underpinned and enhanced through regular high quality, high impact communications outputs.
- Integrated work arrangements involving staff on the Desk from different parent entities within the Division of External Relations are pioneered and developed, including through joint planning wherever possible, mutual support, joint initiatives, regular feedback to DER and with a view to identifying future best practises.
- UNHCR has capacity to plan and launch in the Americas major news-campaigns around issues and events, and is positioned to react at short notice to developments in the public domain, including circumstances that can have a bearing on UNHCR's operations and reputation.

- Lead the work of rapidly establishing and consolidating the UNHCR Global Communications Desk (New York), working closely with the head of the NY Office, reporting to the Head of News & Media in Geneva, and liaising directly with other CPIS and DER units involved in communications including Content Production, GWA operations, Digital Engagement, Strategic Communications, PSP, Events & Campaigns etc.
- Lead cross-divisional communication projects drawing in the DES, GWA and PSP leads as required, calling upon the GWA and Digital Engagement teams for strategic support for new projects, and encouraging collaboration and joint planning where possible.
- Direct strategies and to achieve implementation of these oversee the establishment a programme of media and social media relations and outreach in New York, complementary to that of UNHCR's Regional Office in Washington DC, and geared around UNHCR¿s global communications agenda.
- Map, prioritize and initiate media partnership and outreach opportunities in New York, including by building media relations with key media players, including editorial boards, influential journalists and others in digital media.
- Map and prioritize opportunities for wider amplification of UNHCR messaging and content relating to refugees by both UN and non-UN actors (eg, UN Spokespersons Office, UN Foundation, UN Information Offices, DPI, SG¿s Office / Digital Partners / NGO and other actors).
- Develop an up to date media contacts base for the Global Desk, including for the purposes of disseminating media products.
- Establish daily/weekly coordination mechanisms with the Regional Office in Washington DC in order to maintain good working relationships and clarity of roles, to keep close awareness of each other's communications priorities and related sensitivities, and for the two offices to be in position to mutually support as needed.


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