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Snr ICT Off(Sol Eng - Ref Sys)


Copenhagen, Denmark

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Duties and Qualifications
Senior ICT Officer (Solution Engineering - Refugee Systems)


The Senior ICT Officer (Solution Engineering- Refugee Systems) is principally responsible for ensuring that ICT systems and services, including the underlying infrastructure, are engineered to meet business needs. This includes ensuring that requirements¿both functional and non-functional (i.e. technical)¿are well defined and consistent with business needs, and that system design specifications, criteria for system testing and user acceptance result in cost-effective, performant and functionally acceptable systems and services. This role will focus on solutions that enable the registration, protection and assistance of refugees (i.e. proGres, Biometric Identity Management System, CashAssist, Global Distribution Tool, etc.). The incumbent works closely with business users in the Bureaux and Divisions, business analysts and project managers. In addition, s/he will also be expected to provide technical guidance in the development of solutions and ensure that the solutions developed meet the quality requirements. The role is principally focussed on project work; however, the incumbent is expected to provide support and expertise, on occasion, to business-as-usual teams as needed.

The post is located within the Office of the CIO and reports directly to the Chief, Solution Engineer. The incumbent has indirect supervisory responsibility over business analysts, partner solution engineers or engineering teams, test planners and engineers on a project-by-project basis, as well as provides guidance to junior staff or business users less familiar with the solution engineering process.


- The business stakeholders are made aware of the relevant ICT solutions that can be exploited to enable the achievement of business objectives.
- Technology solutions meet business requirements in assigned projects.
- Technology standards are kept up to date.

- Ensure that business analysts capture and document business needs into functional requirements.
- Work closely with technical leads to capture and document non-functional (i.e. technical) specifications.
- Translate business requirements and technical specifications into a high-level design specifications for software development or acquisition, taking into account UNHCR¿s technological direction, information architecture, and security and control requirements.
- Ensure that architectural and design documents, including solution options and recommendations, are documented and presented to the Architecture Review Board for endorsement.
- Ensure that test plans are designed to meet functional and non-functional requirements and that test results are aligned with business objectives and result in fit-for-purpose solutions.
- Identify appropriate performance level targets for the system during the project phase.
- Participate in production ¿go/no go¿ decisions with respect to certifying that solutions are production-ready and fit-for-purpose.
- Participate in the transition to production handover phase to business-as-usual teams with respect to ensuring the solution is well documented and that support teams have updated knowledge bases.
- Provide business-as-usual third-level support for critical incidents when necessary.
- Oversee the solutions engineering process for significant enhancements performed by the business-as-usual team.
- Oversee and direct the work of solution engineering consultants when assigned to activities under area of responsibility.
- Develop and maintain a lifecycle roadmap for the systems, including upgrades, replacement and retirement of systems and services.
- Lead and conduct vendor analysis and proof-of-concepts for new technologies/solutions.
- Present recommendations to update technology standards to the Architecture Review Board for endorsement.
- Perform other related duties as may be assigned.

- Request support from managers for participation of their staff members in solution engineering activities.
- Escalate issues and concerns that may have a negative effect on the successful completion of the systems engineering process.
- Prepare and present solution architecture document prior to formal endorsement by the Architecture Review Board.
- Certify acceptance of solutions upon delivery.

- Undergraduate degree (equivalent of a BA/BS) in ICT or related subject.


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