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Snr ICT Off(Business Analysis)


Geneva, Switzerland

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Duties and Qualifications
Senior ICT Officer (Business Analysis)

The Senior ICT Officer (Business Analysis) is principally responsible for ensuring that business partners¿ needs are documented into functional and non-functional requirements that result in innovative ICT solutions that support their business objectives. The incumbent will be working closely with business users in the Bureaux and Divisions, Solution Engineers, functional and technical workstream leads, and Project Managers. This post is key to the ability of DIST to fulfill its mission to provide timely and effective solutions and systems development and support, including the underlying infrastructure. This role is principally focused on project work. however, the incumbent is expected to provide support and expertise, on occasion, to business-as-usual teams.

This post is located within the Business Relationship Management Service (BRMS) and reports to the Deputy Director. The incumbent will focus on a broad range of solution activities cutting across numerous headquarters business partners.

- Strategic relationship is built with business stakeholders to exploit the full potential of ICT in the achievement of business objectives.
- High quality business analysis capability is provided which results in clear and meaningful functional and non-functional requirements in support the development of user-friendly applications which meet business needs.
- Appropriate representation from business partners in the requirements analysis and definition process is ensured.

- Develop strong, collaborative relationships with business partners to understand business strategies and requirements in order to be able to deliver innovative ICT systems and services that enable them to carry out their mandate efficiently and effectively.
- Document and translate business needs into functional and non-functional requirements using consistent templates and to a high standard using generally accepted modelling methods.
- Assist in the preparation of change requests, manage changes to specifications, and ensure that all such changes are processed through the Change Advisory Board.
- Develop test plans and document test results, as well as perform integration and user acceptance testing.
- Assist in developing and documenting training materials and train end-users on solution functionality.
- Assist in business process redesign as needed for the introduction of new technologies.
- Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
- Inform DIST on the strategic direction of the business under the guidance and perspective of the Business Relationship Officer.
- Provide business-as-usual, third-level support for critical incidents when necessary including, but not limited to troubleshooting, cleaning up corrupted data, and documenting change requests related to incident resolution.
- Stay current on industry trends to bring solutions to business units to enhance productivity.
- Perform other related duties as may be assigned.

- Request support from managers for participation of their staff members in business analysis activities.
- Escalate issues and concerns that may have a negative effect on the successful completion the business analysis process.
- Challenge business users on requirements that are out-of-scope or that could result in overly complex solutions.

- Undergraduate degree (equivalent of a BA/BS) in ICT or related subject.
- A minimum of 9 years ICT experience (8 years with graduate degree (equivalent of a Master¿s) including at least 6 years recent experience providing business analysis support.
- Experience with enterprise-wide mission critical systems such as ERP (Enterprise Resource Planning Software), CRM (Customer Relationship Management), Enterprise Collaboration Platform, Enterprise Business Intelligence Platform.
- Proven ability to document business and functional requirements using industry standard and generally accepted modelling methods using standard tools.
- Demonstrated experience working with business partners, understanding business concepts, knowledge of business procedures and applying technical solutions based on standard industry practices.
- Thorough experience with the IT Software Development Life Cycle (SDLC).
- Familiarity working with Agile/Scrum methodologies.
- Experience and working knowledge of ITIL processes.


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