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Snr ICT Off (Infrastructure)


Damascus, Syria

Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Duties and Qualifications
Senior ICT Officer (Infrastructure)


Supervision provided:
The Senior ICT Officer (Infrastructure) has an overall responsibility for the infrastructure in the Area of Responsibility (AOR), developing and implementing the Operational Infrastructure Plan in consultation with DIST, UNHCR Headquarters. S/he will also be responsible for providing leadership and guidance to other ICT staff in the AOR.

Size and scope of role:
Understanding the current and potential future need for infrastructure within the AOR; the incumbent ensures that the infrastructure requirements for all UNHCR offices are understood and that offices have adequate functioning infrastructure to maintain communications within the field and to headquarters, and the ICT tools necessary to effectively support their work.
Assists to prepare ICT project budgets, and monitors their implementation till to the completion, and reporting to HQs.

Main relationships:
With ICT staff in field locations to provide advice and guidance in the operation of infrastructure.
With DIST, UNHCR Headquarters to plan and agree the approach to managing infrastructure in the field.
With implementing and operational partners to understand the ICT needs and provide assistance.
With Head of offices in the AOR to understand their ICT needs.



- UNHCR country office is provided with all required ICT infrastructure support.
- An ICT operations plan has been developed for and implemented in the AOR.


- Plan, supervise and manage ICT and power system in the AOR ensuring that it is in good working condition, identify suitably qualified local personnel to man the ICT networks, including Switchboards.
- Ensure adherence to and compliance with Service Management processes, policies, SLAs and standards in the AOR.
- Ensure that all staff in the AOR comply with ICT security policies.
- Promote a competent and motivated workforce trained to understand and use ICT infrastructure facilities and who are aware of the correct procedures and practices.
- Assist in identification and recommendation of relevant training activities and the acquisition of further skills needed for field staff and users of the facilities to be aware of current and new technology, including training and training materials.
- Ensure compliance with technical architecture as defined by the Deputy Director, Technical Authority, DIST.
- Ensure that the operational infrastructure requirements of each UNHCR office under area of responsibility are understood, assessed and prioritised so that the offices are able to communicate effectively in the Field and with Headquarters at all times.
- Discuss, review, evaluate and coordinate with the Heads of Office through regular missions and other methods of communication.
- Monitor developments, which might lead to situations of concern, and identify potential options for the support of such situations.
- Gather information from all offices concerned and prepare an infrastructure budget.
- Maintain an up-to-date inventory of all ICT infrastructure equipment in the AOR and keep Headquarters informed accordingly.
- Support an efficient and effective infrastructure that meets regulatory and UNHCR procedures and standards by monitoring and coordinating the work of all ICT technicians and operator posts in consultation with the respective Heads of Office.
- When necessary, liaise and negotiate with national and international regulatory bodies to ensure all required permissions to operate UNHCR networks are granted.
- Disseminate the provided guidelines for communication procedures which meet staff security needs, in conjunction with the Field Safety Advisors, and promote their implementation.
- Advise on the recruitment of ICT staff within the area of responsibility, when required.
- Ensure that UNHCR safety planning and measures are supported by communications that meet UN and UNHCR security standards and procedures, by undertaking security assessment missions, with the Field Safety Advisors, to analyse security factors and make recommendations and implement as required.
- Undertake regular missions to the offices covered in the AOR to evaluate current infrastructure, write reports and make recommendations related thereto. Plan, supervise and manage the infrastructure in the AOR ensuring that it is in good working order.
- Support new infrastructure deployment and testing new models of infrastructure.


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