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Prot Off (Info Management)


Damascus, Syria

Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Duties and Qualifications
Protection Officer (Information Management)


Under the direct supervision of Cluster Coordinator (Protection), the incumbent will be responsible for designing and implementing a country-specific Protection Information Management strategy including tools and systems.

S/he will be responsible for broadly supporting the production, management and dissemination of information and analysis on the population of concern for the members of the Protection Sector.

The main function of this position is the systematic monitoring, collection and analysis on protection data, patterns and trends through essential to inform both the sector's and the HCT's response, including advocacy.



- The Office has a clear and comprehensive Protection Information Management strategy including tools such as the 4W and other information management tools used to track protection related information and displacement trends.
- A secure information management system is established for individual cases as well as trends and analysis, to ensure all necessary follow-up to reported cases.


- Draft the country/operation-specific Protection Information Management strategy and define operational and funding requirements for the implementation of the strategy.
- Support the promotion of data and information sharing within the humanitarian community as well as the adoption of global data standards, and where appropriate, the establishment of country-specific common data standards.
- Identify and obtain the needed data and information elements required to produce standardized information products and design, and manage respective data/information collection plans for baseline and context-specific data.
- Support the Office in the analysis of processed data and information and perform data quality and consistency control.
- Design and implement a structured dissemination plan for all information products and services as appropriate (e.g. web portal, mailing list, information centres, etc.) including the definition of standard operating procedures for clearing information products for release.
- Coordinate needs assessments for the Protection sector and its members and coordinate needs assessments within UNHCR-led clusters and participate in joint needs assessments with other partners/sectors.
- Support operational leads in making methodological decisions about how to conduct needs assessments.
- Perform any other relevant duty as required.


- Full access to data on individual cases for the purpose of establishing a secure information management system.
- Represent UNHCR in joint needs assessments undertakings with other partners.


- Undergraduate degree (equivalent of a BA/BS) in Information Technology, Demography, Statistics, Social Sciences or any related area.
- At least 6 years (5 years with graduate degree (equivalent of a Master's)) combined field and/or headquarters experience in international organizations.
- Knowledge of the UN system and the humanitarian community.
- Knowledge of protection-related guidelines, standards and indicators.
- Proven skills to analyse statistical information.
- Advanced Excel skills (e.g. pivot tables, functions, etc.).
- Ability to formulate IM-related technical requirements and Operating Procedures.
- Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa.
- Ability to compile and holistically analyse diverse datasets.
- Experience with handling confidential data.
- Demonstrated understanding of different data collection methodologies.
- Excellent written and oral presentation skills.
- Excellent knowledge of English and working knowledge of another UN language.


- Proficiency in a second official UN language is desirable.
- Successful participation in the Operational Data management Learning Programme is desirable.
- Experience in web design and software development is an asset.
- Experience with relevant software such as: ArcGIS, Mapinfo, SPSS, EpiInfo6, HTML, PHP, ASP, Java, Ms Access, SQL, progress) is desirable.

Position Competencies
C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M003L3 - Judgement and Decision Making Level 3
M004L3 - Strategic Planning and Vision Level 3.


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