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Supply Chain Process Improvement Manager


London, United Kingdom


Managing process improvement for Media Supply Chain means ensuring products are in inventory for our customers with the leanest possible stockholding and minimal inefficiency to achieve this. This role bridges the work of category supply chain mangers in the Media group (Books, Music, DVD and Videogames) who work at the individual product level and the wider global initiative to automate these workflows. This means being the voice of the Media team to help drive solutions with external teams but also support the development of automated or semi-automated solutions locally and independently. This may cover forecasting, sourcing, inventory health, customer promise or availability. In some cases the solutions may result in the complete removal of manual processes, in others that they are optimised for local execution, or it could be that the solution is to outsource a solution.

You will identify process defects resulting in the need for exception management. You will work with other teams to support the development of solutions, manage transitions to new ways of working, and both track and report to Media leadership on process. Your stakeholders are the retail categories whose businesses you support, in addition to their vendors who fulfill product. The overarching aim of the role is to deliver to the retail team improvements in processes they cannot achieve themselves and to help deliver extensions where global initiatives stop. Therefore, having a technical mindset is essential in order to converse with software development teams, as is being able to create automated reporting to identify outliers and anomalies using SQL and Excel to extract from internal databases.

Key responsibilities are:-

· Work with the Media team to identify and remove inefficient supply-chain management related tasks.
· Work with vendors to identify and remove points of inefficiency managing ordering processes with Amazon.
· Connect with EU and global owners of system development to raise the profile of UK Media’s needs.
· Connect with other Retail teams across geographies and product families to understand commonalities and problem areas.
· Facilitate the roll-out of company-wide initiatives impacting inventory management
· Create metrics and reporting to measure success, including input into team status updates for leadership.

The role will ideally suit applicants who have had direct ownership overseeing inventory management looking for the next level where they can positively impact the process for others. They will perform their work using large data sets or operate using complex tool sets (delivered by others) in ambiguous and constantly evolving environments. Whilst a retail background is preferred it is not required but confidence working with data to identify trends and identify potential errors is important. An interest in media products makes the role more fulfilling but is not a requirement.


· Bachelor’s degree in Business, Engineering or a Supply Chain discipline, or similar degree with analytical bias.
· Career experience of 5 years in a technical, process-driven or analytical role in retail, finance or scientific capacities.
· Strong ownership, bias for action and discipline in establishing and improving processes.
· Comfortable working in ambiguous environments with large datasets and complex tools.
· Demonstrated ability to influence internal and external stakeholders and deliver results.
· Experience working independently to learn new processes and quickly prioritise efforts in a fast-paced environment.
· Excellent written and oral communication skills.

· Minimum of 3 years in supply chain, inventory, operations, product or vendor management.
· Ability to extract basic data using SQL and then perform data analysis, problem solving and project management.


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