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IT Support Technician (M/F)

Amazon

Coalville, United Kingdom

DESCRIPTION

Role: IT Support Technician
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.

As an IT Support Technician, you will report to the IT Manager and will be responsible for working closely with the business, fellow technicians and engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Responsibilities:
Putting your Customers first, you will provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also participate in site-wide projects that support changing business and IT requirements.

This is an hourly role, paid weekly, and you will be working in shift patterns, with some out of hours work. This role will also include supporting external sites so travel will be necessary.

BASIC QUALIFICATIONS

· Experience in MS Windows System Support
· Some Linux/Unix System Support experience
· Two years prior technical (IT) exposure/experience highly favorable, preferably in an operational environment.
· Excellent English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences.
· A strong sense of customer service and demonstrable history of excellent customer-facing skills.
· Demonstrable methodical problem solving and excellent analytical skills.
· Able to keep others informed of information that contributes to the performance of the team, department or company (Team player).
· Be self-motivated and able to work alone as well as part of a team.
· Able to prioritize in a complex, fast-paced environment.
· Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements.
· A willingness to roll their sleeves up and be hands-on.
· An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
· Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly.
· Ability to be flexibility in working hours and shift patterns to provide cover for operational requirements.

PREFERRED QUALIFICATIONS

· Vendor certification of the following: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless.
· Telecom knowledge including VOIP / SIP and mobile technologies.
· IT / ICT vocational or further education qualification would be.
· Previous experience in a highly dynamic and fluid environment with a high degree of customer service.
· Help Desk / Technical support experience.
· Ability to develop clear, concise documentation.
· Ability to train others and generous with time to pass on knowledge.
· Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
· Ability to coordinate with corporate-based support groups to implement IT changes.
· Project management – technical task execution.

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