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Operations Supervisor Nights


United Kingdom, United Kingdom


If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don’t like to sit still, which is why we always treat every day like it’s day one. It’s that kind of spirit that drives our success now and in the future. And you could be part of it.

It’s as simple as this: Work Hard. Have Fun. Make History.

Operations Supervisor Nights (Wednesday - Saturday) - Hayes

The ideal candidate requires leadership experience in the transportation delivery industry or a similar fast-paced logistics/distribution environment as you will:

· Be responsible for supporting daily management of department duties.
· Carry out duties in accordance with Standard Operating Procedures (SOPs.)
· Ensure that any variances are investigated and a conclusion is reached before the end of shift.
· Ensure that all customer service queries are processed in accordance with the request details received.
· Accurately complete the Shift Handover Report and brief the Early Shift Manager.
· Be responsible for the communication of the daily team brief.
· Ensure the sufficient resourcing of your function including identifying training needs, absence and performance management, coaching and continuous monitoring of department productivity.
· Develop and maintain a strong culture of health and safety practices and initiatives including ensuring practices are compliant with legislation and policy through monitoring, auditing and reviewing practices on site.
· Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.
· Be responsible for tracking, trending and reporting of departmental metrics.
· Track and report hours and schedules.
· Review and update SOPs and metrics as required.
· Follow up and solve process-related area issues as required.
· Improve flow of product through the area.
· Manage customer service escalations and interface with driver and day shifts as required.
· Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
· Assign work to staff as required to support the workflow and daily metrics.


· Excellent communication skills (written and verbal)
· GCSE Maths and English, grade C or above (or qualification equivalent)
· Meets or exceeds departmental production goals
· Demonstrated problem solving and analytical skills
· Willingness to train and learn new skills
· Experience in coaching and mentoring others to succeed
· Able to handle long and short term multiple tasks, whilst working in a fast-paced environment
· A good understanding of commercial vehicle operations is desirable


· A good understanding of the Inbound and Outbound dock management and sortation process is desirable
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive rate and stock units, we offer a whole host of other benefits, including an employee discount.
There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere – suits and ties are few and far between.
About us
Operations make sure we live up to our promise: to deliver Earth’s biggest selection of products around the world come rain, hail or snow. We want to be a company where customers from every country will recognise, value and trust our products and our services. But getting the right product to the right place at the right time – every time – is no easy task.

Explore our website – check out the stores, read some customer reviews and learn about our programmes. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.

Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you’ll achieve more than you ever thought you could.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.


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