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IT Infrastructure Manager


Rugeley, United Kingdom


We pioneer.
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
This is your chance to make history.

We are looking for an IT Manager (f/m)

The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our network.

As an IT Manager (m/f) you will lead the IT Support team based at one of our Fulfilment Centres, in a 24x7 production environment. Alongside delivering technical support for large IT and telecom infrastructures to a wide and exacting customer base, you will be involved in implementing new systems with new technologies and also solving complex problems.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Your job:
You will look after the IT infrastructure in one or our Fulfilment Centres (FC) and provide services and support to a wide customer base. The extent of your responsibilities will include but not be limited to:
· Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines.
· The coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
· Managing projects to support technical task execution and full ownership to ensure reporting and customer satisfaction.
· The development, ownership and management of the IT budget through it’s full life-cycle.
· Ensuring that the IT team is focused on their customers and delivers an outstanding level of service.
· The development of staff in soft and technical IT skills.
· The management and implementation of Standard Operating Procedures (SOPs).
· The management of continuous improvement and driving towards operational excellence.
· Inventory and procurement management of IT equipment and services.
· The representation of the site and IT Team in local, regional and global meetings.


For this position we expect:
· A technical bachelor degree; master degree is nice to have
· Management experience in an operational support / production environment as IT / ICT Manager or IT Service Delivery Manager.
· Linux/Unix System Support and/or MS Windows System Support experience.
· Networking knowledge – LAN / WAN and Wireless.
· Data Cabling / Computer Facilities knowledge.
· Experience of developing, lobbying for, owning and managing IT budgets (staff, hardware and software).
· Previous management experience of a support team in a production environment with significant customer interaction required.
· Very good English skills
· Willingness to work in a fast paced and growing European and global environment where travel is required.


· An understanding of core internet technologies - DHCP, DNS, mail transport, TCP/IP and network file systems.
· CISCO experience and certifications.
· Certifications in Unix/Linux System Support and/or Microsoft Windows System Support.
· Telecom knowledge including VOIP / SIP and mobile technologies.
· Help Desk / Technical support experience.
· Service Delivery and Service Level Management experience.
· ITIL and Prince2 certifications.
· IT / ICT further education qualification would be advantageous.
· Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.


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