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HR Delivery Manager

Amazon

Coventry, United Kingdom

DESCRIPTION

HR Delivery Manager (HRDM)
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
As an HR Delivery Manager (HRDM), you will enjoy a varied role and a wide range of interactions across all levels on a daily basis. You will gain exposure to many different aspects of the business and have the opportunity to work on national HR projects.
Reporting to the HR Manager at our Coventry Fulfilment Centre, you will play a critical role in delivering the HR plan. You will manage a team of HR Advisors, a Senior HR Assistant and HR Associate Contacts in order to deliver the core HR operational activity on site to deliver engaged associates, inspiring leaders and excellent employee relations practice. Working closely with the HR Manager and Employee Relations team you will ensure excellent standards across all aspects of HR operations. You will utilize your excellent communication, coaching and influencing skills to drive employee engagement and continuous improvement across all core HR metrics, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers by developing managers into inspiring leaders. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.

General Scope of Role:
The HRDM works as an integral part of the HR and wider site management team and supports the operation of the FC by contributing to the delivery of the HR plan, playing a pivotal role by leading the HRC, SHRA and HRAC teams to execute the delivery plan for HR operations.
As the HRDM, you will be the principal HR point of contact for the site Associate Forum, coaches and develops the HR Operations team ensuring best practice delivery of all core people processes on site. Additionally you will audit all core HR processes to ensure rigor and compliance, be the custodian of the associate experience on site, act as the site ER Subject Matter Expert and proxy for the HRM when required. You will act autonomously and in the absence of the HRM, you are willing and able to take decisions which have site-wide impact and you are able to influence senior relationships; can set own priorities and plans; uses one-to-ones to develop thought-process and critical thinking.

BASIC QUALIFICATIONS

The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment.
The successful candidate will:
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· Have significant HR experience at HR Manager / Head of HR Operations level, ideally within a high volume, fast paced and customer focussed environment
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· Possess problem solving and analytical capability; experience of managing and analysing HR metrics to find root causes and develop short, medium and long-term plans
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· Have the ability to develop effective working relationships with employees at all levels
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· Have a proven hands-on attitude, be flexible and adaptable.
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· Demonstrate the ability to motivate others and influence work behaviours
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· Possess strong change management, negotiation and influencing skills
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· Have intellectual curiosity, bringing valuable insight into the team / business
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Be experienced in managing a team of HR professionals

PREFERRED QUALIFICATIONS

· Ideally both degree and CIPD qualified.
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· Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.


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