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Big-Data Cloud Enginner

Amazon

Dublin, Ireland

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

We are seeking Devops Support Engineers with an affinity for big-data tools.

Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
· Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
· Drive projects that improve support-related processes and our customers’ technical support experience
· Write tutorials, how-to videos, and other technical articles for the customer community
· Work on critical, highly complex customer problems that may span multiple AWS services

BASIC QUALIFICATIONS

· Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
· 3+ years of experience in a technical position

PREFERRED QUALIFICATIONS

· Strong Linux system administrator skills
· Excellent knowledge of Hadoop architecture and administration and support
· Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive,
· Python, and shell scripting; experience with Chef a plus.
· Expert understanding of ETL principles and how to apply them within Hadoop
· Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
· Experienced with linux system monitoring and analysis
· Good understanding of distributed computing environments
· Technology-related Bachelor’s degree or equivalent work experience
· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong multi-tasking skills
· Strong analysis and troubleshooting skills and experience
· Self-starter who is excited about learning new technology
· Networking (DNS, TCP/IP)
· Databases (MySQL, Oracle, MSSQL)
· Exposure to Virtualization (VMware, Xen, Hypervisor)
· Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
· Exposure to security concepts / best practices
· Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
· Experience managing full application stacks from the OS up through custom applications
· Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.

Apply


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