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HR Delivery Manager


Bolton, United Kingdom


HR Delivery Manager (HRDM)
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
As an HR Delivery Manager (HRDM), you will enjoy a varied role and a wide range of interactions across all levels on a daily basis. You will gain exposure to many different aspects of the business and have the opportunity to work on national HR projects.
Reporting to the HR Manager at our Bolton Fulfilment Centre, you will play a critical role in delivering the HR plan. You will manage a team of HR Advisors, a Senior HR Assistant and HR Associate Contacts in order to deliver the core HR operational activity on site to deliver engaged associates, inspiring leaders and excellent employee relations practice. You will utilize your excellent communication, coaching and influencing skills to drive employee engagement and continuous improvement across all core HR metrics, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers by developing managers into inspiring leaders. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.

General Scope of Role:
As the HRDM, you will be the principal HR point of contact for the site Associate Forum, coaches and develops the HR Operations team ensuring best practice delivery of all core people processes on site. Additionally you will audit all core HR processes to ensure rigor and compliance, be the custodian of the associate experience on site, act as the site ER Subject Matter Expert and proxy for the HRM when required. You will act autonomously and in the absence of the HRM, you are willing and able to take decisions which have site-wide impact and you are able to influence senior relationships; can set own priorities and plans; uses one-to-ones to develop thought-process and critical thinking.
Key Stakeholder/Client Relationship(s):
Site Senior Leadership Team,
Associate Forum

Direct Reports:
HR Advisors and SHRA.

Core Responsibilities:
Company Culture Steward
As the HRDM you will not only role model, translate and coach leadership principles during your interactions with associates, leaders and through the onboarding process for new hires but will also identify trends, build strategies and practices that ensure adoption of leadership principles and values across site. You will also actively coach, and be respected for coaching others outside of your immediate business area, including senior leaders; acting as a critical business partner.

Organisational Health
As the HRDM you actively partner with the site leadership team to identify measures necessary to foster a productive and positive work environment that retains and engage employees. You create strategic plans to address workplace environment and retention issues within business and will delegate components of this plan to others in your team as appropriate still ensuring accurate and timely delivery. You deal with highly complex and/or sensitive investigations in consultation with management. You seek out patterns, trends or risks internally and externally that effect employee workplace or relations, keep leaders informed and influence the need for action. You will lead the development of a component of compliance initiatives and related change management plans. You are able to integrate legislative changes into People related policies and procedures.


The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment.
The successful candidate will:

· Have significant HR experience at HR Manager / Head of HR Operations level, ideally within a high volume, fast paced and customer focussed environment

· Possess problem solving and analytical capability; experience of managing and analysing HR metrics to find root causes and develop short, medium and long-term plans

· Have the ability to develop effective working relationships with employees at all levels

· Have a proven hands-on attitude, be flexible and adaptable.

· Demonstrate the ability to motivate others and influence work behaviours

· Possess strong change management, negotiation and influencing skills

· Have intellectual curiosity, bringing valuable insight into the team / business

Be experienced in managing a team of HR professionals


· Ideally both degree and CIPD qualified.

· Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.


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