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HR Advisor (m/f)

Amazon

Bolton, United Kingdom

DESCRIPTION

Overview:
As an HR Advisor you will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. You will enjoy a varied role and a wide range of interactions on a daily basis. You will gain exposure to many different aspects of the business and may have the opportunity to work on site based and national projects. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.

Reporting to the HR Delivery Manager (HRDM), you will play a critical role in delivering the HR plan at our brand new Bolton Fulfilment Centre. You will work closely with the operations team supporting a client group of approximately 5 Operations Managers and 12 Area (shift) Managers across the site to help ensure a great experience for our associates and manager at every stage of their employment with Amazon.

General Scope of Role:
The HR Advisor supports the operation of the FC by contributing to the delivery of day to day HR deliverables, delivering the basics brilliantly, playing a pivotal role in coaching, facilitating and supporting effective and seamless performance, attendance and conflict resolution for the site and working closely with the site HR team and operations management,.

As an HR Advisor your primary role is to upskill and coach managers so that they can deliver a great associate experience, independently, take a hands-on approach and interface effectively with employees and business leaders at all levels. The ability to deliver quality results against challenging deadlines is paramount as is possessing excellent communication, coaching and interpersonal skills and the agility to function in an innovative fast moving environment. You will play a lead role in the effective management of performance and carry a general employee relations caseload and will gain exposure to many different aspects of our business and will have the opportunity to work on site based and UK network projects. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers. Core Responsibilities:

Company Culture Steward
As an HR Advisor you actively apply your understanding of Amazon’s Leadership Principles and values when consulting with employees and managers, role modelling principles during your interactions. Additionally you will the need to maintain great associate experience within the ER sphere so that every individual treated with dignity & respect at all times.

Organisational Development and Planning
As an HR Advisor you understand key business goals and priorities and are able to apply these to core areas of HR responsibilities in order to prioritize your work and set goals.

BASIC QUALIFICATIONS

Personal Attributes:
· Excellent communication, coaching and interpersonal skills as well as the agility to function in an innovative environment is essential;
· You will have experience in within a fast paced environment committed to customer service and continual process improvement;
· You will possess deep knowledge of UK employment law with the ability to apply it in a practical and user friendly way;
· Able to operate with discretion, reliability and role model our leadership principals;
· Able to handle sensitive and personal information in a professional and confidential manner;
· You are able to work independently, multitask, organise and prioritise work to strict deadlines - the ability to deliver quality results against challenging deadlines is paramount;
· You will have experience working with hourly paid/shop floor employees and well and managers and senior leaders;
· You are naturally customer service obsessed with a strong track record of continual improvement activity and delivering process change;
· You will have a hands-on attitude, flexible and adaptable and willing to provide additional discretionary effort when the team is in need;
· Excellent analytical skills and a good attention to detail;
· The ability to work as part of a diverse team supporting all members to deliver great results;
· Coaching and mentoring experience at management level;
· You will possess a high level of attention to detail and drive yourself to deliver work to a high standard;
· You are able to operate in a challenging and fast paced environment.

PREFERRED QUALIFICATIONS

All the while, you’ll keep your eyes on the prize: building up these growing Customer Support teams and cementing Amazon’s wider Operations as a great place to work. In the process you’ll show deep understanding of the unique challenges faced by customer-facing, highly interactive teams like these, and support their interests accordingly.

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