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Process Improvement Manager, Backoffice Operations


Cambridge, United Kingdom


The position will be based in one of the following locations: Berlin (Germany), Cambridge (the UK), Gdansk (Poland) or Bucharest (Romania).

The Alexa Data Services Team in Berlin is looking for an experienced ACES (Amazon Customer Excellence System) Manager, who will own the introduction, application, and development of ACES across the ADS European operations teams. This position provides a unique opportunity to apply expertise in Lean management and Six Sigma in order to establish ACES for a young and rapidly developing part of the Amazon business and lead initiatives focused on optimizing standardized processes and eliminating defects and waste to ensure that ADS delivers operational excellence.

The ACES Manager will play a critical role in supporting ADS operations to achieve our goal to efficiently deliver the expected throughput to customers – on time and to the highest possible standard of quality. We are seeking an individual with experience working with continuous improvement methodologies to provide ACES training and support across 4 operations sites to enable identifying, diagnosing, and addressing the issues that impact quality, productivity, and efficiency.

The ACES Manager will drive execution through ACES initiatives, Kaizen events, and support critical programs and projects. The successful candidate will help prioritize areas of focus, ensuring timely financial validation of proposed initiatives and monitor and manage the overall network Kaizen activity to improve processes, tools, and team capabilities.


This is a multi-faceted role requiring a breadth of skills:
· Working knowledge of Six Sigma tools and Lean techniques and a desire to develop ones skills to an advanced level
· 2+ years of successful leadership experience in project management and facilitation of large cross-functional teams in business operations
· Experience collaborating with all levels of an organization (Executives, Managers, & Associates), driving Lean and/or Six Sigma initiatives
· Demonstrated ability to understand, utilize, & create business metrics
· Demonstrated ability to mine, analyze, and present data
· Strong verbal and written communication skills
· Bachelor’s Degree
* English Fluency


· Master’s degree in Math, Engineering, Science, or Linguistics
· Lean/Six Sigma Green Belt certification
· Advanced skills in statistical analyses.


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