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Cloud Associate - Big Data AWS


Dublin, Ireland

DESCRIPTION has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

We are seeking Devops Support Engineers with an affinity for big-data tools. We will come to Brazil in March to hold last round interviews. This role is based in Dublin.

We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems or Big Data? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our - -customers' individual needs
- Interact with leading IT companies around the world
- Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events


Bachelor’s degree or at least two years of experience in a Technical Customer Service role
· Knowledge of below technologies:
o Hadoop architecture, administration and support
o Linux or Windows
o Troubleshooting
o Networking (Basic)
o Internet fundamentals
· Passion to work with customers
· Excellent oral and written communication skills
Ability to juggle many tasks in a fast-moving environment
· Self-starter
· Excited about technology


Cloud hosting experience (AWS)
· Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc.
· Experience with AWS
· Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
· Expertise with iperf, MTR, traceroute, dig, packet capture tools
· Configuration management (e.g., Puppet, Chef, Ansible, CloudFormation, etc.)
· Understanding of secure-cloud configuration, (CloudTrail, AWS Config, etc), cloud-security technologies (VPC, Security Groups, etc.) and cloud-permission systems (IAM).
· Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc.
· Logging, monitoring and response concepts and technologies for cloud networks, corporate networks and hosts in all environments.
· One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc
· Experience with broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more
· Luna SA certified Engineer
· Experience working with Hardware Security Models.


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