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EMEA Enablement Training Program Manager

Amazon

London, United Kingdom

DESCRIPTION
Amazon Web Services are continuing to pioneer in the Public Sector and are now hiring a program manager to take ownership of the tools, training, processes, & other enablement programs that will help us effectively support the AWS WWPS sales team across EMEA.
The EMEA Enablement Training Program Manager (PM) will work closely with the Global Enablement team to ensure the account teams across EMEA are well-equipped with the content, training, and knowledge of available resources to effectively focus on our customers’ needs. This individual will also be a Team Lead for the EMEA Enablement Team.

The successful candidate will synthesize field requirements and corporate resources into a comprehensive enablement strategy with an emphasis on creating and delivering training programs. This individual will work closely with Sales Leadership, Local Enablement PMs, and other cross-functional and global stakeholders (operations, technical teams, corporate training, etc) to understand pain points and knowledge gaps, and develop the necessary tools and programs targeted to those who need them. This may include building new training programs, scaling existing programs, developing and tracking internal compliance metrics, and ownership of other enablement resources. The Enablement PM will establish information sharing channels, raise awareness through internal communications, and other activities which ultimately allow the EMEA sales team to more efficiently retrieve internal information and resources, and be more successful with their customers.

This individual must have proven program management experience in addition to strong written and verbal communication skills. Significant public sector experience is highly preferred.

Responsibilities
· Facilitate the monthly delivery of existing Public Sector onboarding programs to EMEA new hires across multiple roles (sales, technical, manager, partner manager, and support) and ensure 100% of new hires are completing their assigned 90-day plan
· Facilitate the delivery of sales and technical training/continuous education to local EMEA teams on a periodic basis; in some cases facilitate existing content created by the global team and in other cases contribute to the design and development of new content
· Continuously conduct needs assessments (in close coordination with stakeholders from leadership, marketing, technical, product, and business development teams) and develop training programs accordingly; share learnings with enablement team to inform related non-training efforts
· For each assigned initiative, determine a project plan and communicate strategy with Sales Enablement Manager and local EMEA leaders and stakeholders
· Assist in the development and scaling of the Global Enablement Plan and schedule for sales enablement activities throughout the year, working closely with US Sales Enablement manager, local colleagues, and colleagues in other regions
· Conduct continuous feedback tracking and socialization efforts, providing timely and targeted content for sales enablement and continuous learning for field sales teams.
· Design and implement metrics to measure enablement programs and impact, effectiveness, appropriateness, and utility. Measure and report on the effectiveness of sales enablement investments.
· Support ad hoc sales enablement special projects as needed

BASIC QUALIFICATIONS
· Proven sales training and enablement experience or sales/technical leadership; strong presentation and facilitation skills
· Ability to develop strategies and/or take broad or complex visions and develop structured plans, actions and metrics for execution
· Ability to align with the Global Enablement Training Lead to deliver existing corporate programs as well as identify emerging training needs (often technical)
· Provide leadership to local EMEA enablement team, overseeing alignment of projects, ensure progress against commitments, and achievement of program goals
· Design and implement effective learning programs targeted to local stakeholder needs, often working with senior stakeholders
· Excellent program and project management skills to develop, communicate and execute training plans with minimal supervision
· Excellent communications – verbal, written, presenting
· Attention to detail is required as the owner of high visibility products of various stakeholders

PREFERRED QUALIFICATIONS
· Entrepreneurial skills with experience scaling/developing new programs and concepts within organizations
· Experience managing curriculum in Learning Management System
· Excellent understanding of local public sector business standards and communications skills including, presenting, editing, and writing.
· Detail-oriented and highly organized individual with ability to maintain high levels of accuracy in work products.
· Proven excellent program, project, and performance management skills.

Apply


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