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Operations Supervisor

Amazon

United Kingdom, United Kingdom

DESCRIPTION
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

Amazon Shipping
Amazon shipping offers Amazon’s logistic capabilities as a product and service. Amazon Shipping’s first customers are MFN Sellers in the UK, offering to ship their domestic volume using our delivery network. We launched in March 2016 and are now building a team to scale Amazon Shipping at pace.

Amazon Logistics is looking to hire an analytical, technically skilled, innovative, hands-on, and customer-obsessed Operations Supervisor that can drive innovation and execution in transportation networks. As a member of the UK Amazon Shipping team you will be responsible for optimising the transportation and delivery network to meet with the strategic network plan.

Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience?

This is a great opportunity to be part of a team and initiative that is at the very start of its journey. You will be part of the core team that will design, build and implement a Collections Network which will exceed our customer’s expectations.

Your Responsabilities

First and foremost, you will support the overall, daily management of operational duties. This will mean deputising for the Shift Manager, as and when required: you’ll step in on their behalf where necessary.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, so you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Shift Manager with tracking, trending and reporting on site performance, as often as is required.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.

Finally, together with the Shift Manager, you will sufficiently resource your function from a personnel standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity etc.

BASIC QUALIFICATIONS

· You possess excellent communication skills, both written and verbal,
· GCSE Maths & English, grade C or above (or equivalent qualifications),
· You will be dedicated to meeting and exceeding ambitious production goals,
· Demonstrable problem solving and analytical skills,
· Be Customer Obsessed; always mindful of our key objective to provide exceptional service to our customers,
· Ready to Learn and Be Curious: you’re willing to train and learn new skills,
· You Deliver Results, are able to handle both long and short-term multiple tasks, and demonstrate Bias for Action while working in a fast paced, occasionally ambiguous environment with conflicting priorities and requests,
· You demonstrate keen attention to detail, initiative and proactivity, and Insist upon the Highest Standards at all times. Comfortable challenging the status quo, you are always looking for ways to continuously improve and optimize processes.

PREFERRED QUALIFICATIONS
· A strong understanding of commercial vehicle operations would be beneficial to your application,
· A solid understanding of Excel and its application,
· Able to work with KPIs and metrics, being able to analyse large data sets to understand trends and look for root causes,
· Be familiar with 5 whys analysis,
· IOSH/NEBOSH.

Apply


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