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Learning Resources Assistant

University of Sheffield

Sheffield, United Kingdom

Summary:
The University is proud of its University Library, which has a strong reputation for delivering an outstanding student learning experience, combined with an innovative approach to service delivery, and the rich resources of one of the UK’s leading research libraries.

Our Library staff play a major role in delivering a world-class study environment for University students, staff, and the general public. We aim to deliver a consistently high standard of services across our 5 Library sites: the Western Bank Library, the Diamond, the Information Commons and the two sites of the Health Sciences Library.

The Learning Resources Section forms part of the Library’s Digital Services and Systems Team. The Digital Services and Systems team consists of three sections, which collectively enable discovery of and access to resources, and support the Library’s business processes. Digital Services and Systems is responsible for the provision of discovery services that enable students and researchers to explore the world of knowledge and provide access to the Library’s collections and those of our broader networks. The team leads the evaluation, development and implementation of systems and services to facilitate discovery and underpin the Library’s business processes.

Reporting to the Learning Resources Manager, you will be part of the Learning Resources Section who are responsible for the creation, processing and maintenance of resource lists. The team also provide digitised readings for those lists and printed course packs. Resource lists and readings are a key part of most students’ learning experience and need to be delivered in a timely fashion. In addition, managing copyright permissions is essential to providing resources. The Library’s Resource List system, Leganto, was installed in Summer 2017 and enable instructors to edit lists and request resources. You will need to liaise directly with academic staff to ensure resource lists are delivered to students.

Person Specification

Required Qualities, Skills and Experience:
1. A good general education to a minimum of 5 GCSEs at grade C or above, including English and Mathematics, or equivalent vocational qualifications and/or work experience.
2. Excellent IT skills including knowledge of Windows, Microsoft Office applications, library management systems, database software, Google Apps and new technologies.
3. Excellent information skills, including the ability to undertake searches of bibliographic databases and the developing range of scholarly sources on the Internet.
4. Excellent communication skills to convey some complex information, both verbally and in writing.
5. Excellent customer service skills, with experience of responding efficiently and effectively to face-to-face, phone and email enquiries.
6. Ability to work as part of a team and on own initiative.
7. An ability to deal with problems, referring more complex issues to senior colleagues.
8. Ability to assess and organise resources, and plan and progress work activities.
9. Attention to detail, accuracy and numerical skills.
10. An ability to work under pressure at a busy service point.

Beneficial but not essential:
1. Significant work experience in a relevant role within a customer service environment. Such experience gained within a library or information service environment is highly desirable.

Job Description
• Resource list creation, processing and maintenance to translate reading lists provided by academic staff into their electronic equivalent by linking, wherever possible to digital information
resources, contacting academic staff for clarification as required.
• Involvement in processes associated with resource lists such as e-offprints, paper course packs,
• including copyright checking and applying for copyright cleared items from the British Library.
• Involvement in in-house and external digitization and scanning processes related to the eoffprints service.
• Participate in Customer Services rotas including the Library’s evening duty rota.

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