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Customer Service Advisor


Budapest, Hungary

External Job Description

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.
Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.
Diageo Business Services has been operating in the heart of Budapest for 15 years and provide added value for the company on a global level in the area of Finance, HR, Commercial Support, IT, Treasury and Business Intelligence.

The taste:
The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

How to serve:
• Order lifecycle management (from order receipt, through order entry to delivery / returns / refusals management)
• Maximising customer satisfaction level and order entry accuracy
• Building strong relationship with customers, sales and logistics functions
• Timely handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Ensuring that Diageo is considered the best Customer Service provider of our partners
• Reporting (daily, weekly and monthly reports)
• Continuously improve the customer service process
• Actively promote the audit agenda
• Manage issue resolution for respective sales organisation(s)
• Continuously support system and process improvement initiatives
• Support other Cash Cyclefunctions and processing activities (billing, clearing, customer spend processing)

• College or university Degree
• Excellent customer service attitude
• Fluent English language knowledge is a must
• Excellent interpersonal and communication skills
• Strong MS Office knowledge
• System skills (SAP knowledge) is an advantage
• Attention to details
• Strong customer service attitude
• Is a good team player

Cherry on top:
•Easy to reach downtown location
•Opportunity to climb up on the career ladder
•We won the Fittest Workplace Award, of course we have a Gym
•Urban legend is true, we do have a Rooftop Bar
•Our unique brands are available in our staff shop
•We live our values and color our lives


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