After joining Capgemini as an IT Call Centre Analyst, Rachel Head has progressed to Managing Consultant, Business Change


Rachel Head leads large transformations for Capgemini

Rachel Head leads large transformations for Capgemini

Rachel Head is a Capgemini Managing Consultant, Business Change. Since first joining the company as an IT Call Centre Analyst, Rachel has progressed through different roles and enjoyed developing her skill-set. Based in Birmingham UK, Rachel shares her Capgemini career progression story. 

Enjoying working as a team and smashing targets

"I joined Capgemini in 1997 as an IT Call Centre Analyst, I thoroughly enjoyed working as a team and smashing our targets. After leading in many call centre roles, I finally saw an internal job vacancy to join our Training team. I applied for this role, not really thinking I would get it but after a long assessment I got told I’d been successful," recalls Rachel.

"This was a massive confidence boost. After many years of strategising around training solutions with our clients, developing bespoke and tailored training packages and delivering those packages, I realised that training was the final piece of the jigsaw puzzle in regards to technology enabled change and I wanted to be able to do more earlier in the lifecycle of a programme to make our clients successful."

Moving into Business Technology Solutions 

Rachel then moved into Business Technology Solutions (BTS) as a Business Change Consultant specialising in Learning.

"As I joined large technology transformation programmes with other experienced consultants, I started working across our capabilities; understanding change, building user centric engagement journeys, value management, process re-design, change fit leadership, etc," she says. "I am now fortunate to lead large transformations for Capgemini and I am also the People Lead for BTS."

Join ambitious women like Rachel at Capgemini

Capgemini UK encourages and supports women at all levels of their careers throughout the business. 

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