Emma Hogan, former New South Wales Public Service Commissioner, is at the helm of NSW Customer Service as department's new Secretary

Emma Hogan appointed as NSW Customer Service chief

Emma Hogan appointed as NSW Customer Service chief

Former New South Wales Public Service Commissioner Emma Hogan has taken over from NSW Customer Service Secretary Glenn King.

As Secretary, Emma is taking up the key leadership role with the government department. Emma holds an impressive CV as a human resources expert and was originally brought in to lead the government’s workforce management agency after enjoying senior HR roles with Here, There and Everywhere (formerly APN News & Media), Foxtel, Qantas and Woolworths.

Bringing a wealth of experience to the role

Commenting on Emma's appointment, Minister for Customer Service Victor Dominello commented “Emma has transformed the culture of the public service over the past 18 months in her role as the NSW Public Service Commissioner, and will continue to drive this in her new position."

“Emma brings a wealth of experience in people and customer service, having worked in senior executive roles across major private sector organisations including Foxtel, Woolworths and Qantas – and is highly qualified to lead the Department of Customer Service,” Premier Gladys Berejiklian added.

An advocate for diversity and inclusion

Emma is known for her passion for gender equality in the workplace, previously commenting in The Mandarin: “Statistics definitely say that women are still doing most of the primary care (Census 2016) but I’ve also seen more and more men wanting flexibility too. Roles are changing, the whole nature of work and ‘balance’ expectations are changing, and I think nearly everyone is juggling ‘something’.

“Diversity isn’t just about the men versus women debate. It’s so much broader than that, and we can only achieve true diversity when we embrace true inclusion at work.”

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