Work in Capgemini's Digital Customer Experience (DCX) unit

 April 09, 2024

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Working on improving customer experience through technology is a key focus area within Capgemini.

Meet Capgemini Senior Director of Digital Customer Experience, Pratibha Sharma, who shares key insights into Capgemini India's Digital Customer Experience (DCX) business unit - from helping customers transform their entire customer lifecycle to attracting talent.

Capgemini's diverse industries means its colleagues can embark on a career where they master transformative trends, and seize opportunities in UI/UX, experience design, as well as 3D, augmented reality and virtual reality, to stay ahead of the innovation curve.

Helping clients transform their entire customer lifecycle

The Capgemini Digital Customer Experience business line specializes in creating differentiating experiences that foster relationships across commerce, marketing, sales, and service domains.

Pratibha is responsible for leading the experience design capability, go-to-market strategy, and solution creation for digital customer experience with Capgemini.

"At Capgemini, we partner with clients to help them transform their entire customer life cycle, deliver individual experiences at scale across channels, digital and physical. We leverage technology that can help personalize everything leading to greater experiences that build relationships," says Pratibha.

The Digital Customer Experience (DCX) India practice operates across five key domains:

  • Immersive User Experience (UX) / User Interface (UI)
  • Content Management
  • Digital Commerce
  • Customer Sales and Service
  • Customer Process and Integration

"With us, engineers can get to work with leading global clients across industry segments, and gain in-depth knowledge of the trends that will help them stay ahead of the transformation curve. This involves opportunities to work with platforms and stacks like Microsoft, Adobe, Pega, Salesforce, SAP, along with career opportunities in UI, Mobility and Experience Design or UX, 3D, Augmented Reality and Virtual Reality," explains Pratibha.

"At Capgemini, you will get opportunities to be bold, the freedom to explore and innovate, try new things, and really make your mark."

"Get the future you want at Capgemini," encourages Pratibha.

Join Capgemini and help design cutting-edge customer experiences

Capgemini has 350,000 employees in more than 50 countries, and its people are at the heart of everything it does.

Learn, share knowledge, and work as a global team with Capgemini.

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