Western Union's leadership team has a number of high-achieving and impressive women

Western Unions sees impressive women on its leadership team

Western Union's sees impressive women on its leadership team

Western Union's leadership team remains true to their vision and values, putting customers’ evolving needs at the center of their innovation and holding up trust and convenience as the hallmarks of their business.

Western Union's leadership team is lead by CEO Hikmet Ersek - and amongst its members are a number of impressive women.

Hikmet Ersek

Hikmet Ersek - President, CEO, Director

Hikmet is President, Chief Executive Officer and Director of Western Union.With more than 30 years of executive experience in financial services, Hikmet joined Western Union in 1999 and became CEO in 2010. Under his leadership, Western Union has successfully diversified and evolved its business to become a global payments company. Hikmet is a firm advocate for diversity and inclusion - and for supporting women's careers.

Caroline Tsai

Sheri Rhodes - Executive Vice President, Chief Technology Officer

With more than 25 years of technology industry experience, Sheri is Chief Technology Officer of Western Union, one of the largest digital money transfer and payments companies in the world. As CTO, Sheri defines and leads Western Union’s technology vision and digital transformation, directing strategy and technology investments in the company’s global money movement and payments platform. In this role, she oversees Western Union’s engineering resources, fintech agenda, technology infrastructure and operations across the firm’s major innovation centers in Denver, San Francisco, Montvale, New Jersey and Pune, India.

Prior to joining Western Union, Sheri served as Chief Information Officer at EFI, a global provider of products, technology and services leading the transformation of analog-to-digital imaging and printing. Earlier in her career, she spent six years at Symantec, leading global applications, driving strategy and the execution of more than 200 software applications and platforms responsible for powering Symantec’s business, including Salesforce.com, Oracle Enterprise Resource Planning and Workday. Sheri also played a pivotal role in strategically dividing IT operations when Symantec divested Veritas. Under her leadership, Symantec IT was recognized by the International Data Group with the 2015 Digital Edge 25 award, which honors organizations that have leveraged digital technologies to transform their business. Prior to joining Symantec, Sheri held leadership positions at Visa, Washington Mutual, KPMG, and Wells Fargo, where she directed and structured operations and technical organizations including engineering, applications and infrastructure. Sheri holds a bachelor's degree in business administration and a Master of Business Administration from San Diego State University.

Caroline Tsai

Caroline Tsai - Executive Vice President, General Counsel and Corporate Secretary

Caroline is Executive Vice President, General Counsel and Corporate Secretary for Western Union and a member of its executive leadership team. Tsai is responsible for the overall strategic leadership and oversight of Western Union’s global legal affairs, compliance and corporate secretarial functions. Tsai also oversees the global public policy team, ethics and privacy functions. 

Prior to joining Western Union, Caroline was Deputy General Counsel and Chief Regulatory Officer at BMO Financial Group. While at BMO Financial Group, Tsai advised on advocacy and policy initiatives, as well as all bank regulatory and supervisory issues for BMO’s global operations, including Personal and Commercial Banking, Wealth Management and Capital Markets. She also served as Chief Legal Officer, U.S. Personal and Commercial Banking. Earlier in her career, Caroline served as Senior Vice President & Associate General Counsel at Bank of America Corporation where she was responsible for a broad range of issues, including litigation, bank regulatory matters and business transactions. She began her legal career at the global law firm, Jones Day. Caroline is a strong champion for diversity and inclusion and serves as Co-Chair of the Women's Leadership Network of the National Asian Pacific American Bar Association. Born in Sao Paulo, Brazil, Tsai is the daughter of Chinese immigrants. She earned a Bachelor of Arts degree from the University of Michigan and a juris doctor degree, magna cum laude, from The American University, Washington College of Law.

Jacqueline D. Molnar

Jacqueline D. Molnar - Chief Compliance Officer

As Chief Compliance Officer, Jacqueline is responsible for spearheading Western Union’s compliance and anti-money laundering (AML) programs. Under her leadership, many state, national and international regulators and law enforcement bodies have commended Western Union for its technology innovations, AML and other compliance programs, such as developing custom algorithms to help combat money laundering and terrorist financing, and for assisting with numerous investigations. In 2016 alone, her department prevented 400,000 fraudulent transfers, representing a 794 percent increase from 2010. In Jacqueline's 20 years of experience as an attorney and compliance officer, she has focused her practice on AML and counter-terrorism financing, sanctions, anti-bribery and corruption, consumer protection, fraud and litigation defense. Jacqueline also serves as Board Chair of the Western Union Foundation, an organization that supports education and disaster relief efforts as pathways toward a better future. Since its inception in 2001, the Western Union Foundation has paid more than $111 million in charitable giving across more than 137 countries and territories. 

Before joining Western Union in 2013 as Senior Vice President and Deputy Chief Compliance Officer, she served as Vice President, Associate Global Anti-Money Laundering Officer at Toronto Dominion Bank Group in Toronto, Canada. Prior to joining TD, Jacqueline was Vice President, Assistant General Counsel at Wells Fargo & Company in Charlotte, North Carolina. She also practiced law at Gibson Dunn and at Latham & Watkins LLP in California, and at Herbert Smith Freehills in Sydney, Australia. Molnar received her Doctor of Jurisprudence and her Bachelor of Education from the University of Hawaii and teaches AML Compliance Law at the William S. Richardson School of Law in Honolulu.


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