Australia's New South Wales Government launches an Internet of Things (IoT) strategy to help drive smart services


NSW Customer Service launches Internet of Things policy

NSW Customer Service launches Internet of Things policy

The New South Wales Government’s Internet of Things (IoT) strategy has been launched. Designed to help the government use IoT to better drive services, the policy is expected to be truly transformative.

“The NSW Government is absolutely IoT ready,” said Dawn Routledge, Executive Director, Office of the Secretary, NSW Department of Customer Service, who launched the strategy.

Dawn Routeledge, NSW Customer Service

And Dawn certainly knows her space when it comes to IoT. She has held a series of leadership roles, mostly in the ICT and Digital Government division and its predecessors. Her impressive CV spans local government, university, central government, private sector, and charity. 

Encouraging innovations with IoT solutions

The NSW IoT strategy sets out how the government will use IoT in its operations. Part of this will be to encourage innovations with IoT solutions, driving procurement of IoT-enabled devices by the NSW Government.

The policy will be structured around four areas: privacy, security, transparency, and ethics. These principles will guide the government as it incorporates IoT into its daily operations.

Already, IoT is used in government services from trains and hospitals, to hydrological measurements. The new strategy is expected to help open open even more opportunities, including the adoption of 'smart' infrastructure at a local level.

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